Shipping policy

Delivery Policy

Our current delivery partner for shipping is the Royal Mail

All orders placed from Monday to Friday by 4pm are shipped on the same day.

Cost of delivery service is calculated at the checkout based on the order weight, size, your address, and the postal option you have chosen.

Deliveries are based on working days therefore any orders placed on Friday before 4pm for “next day” services will arrive latest on Monday.

Orders placed over the weekend are dispatched on Monday.

Bank Holiday orders are shipped the following working day.

Delivery Times and Costs

Shipping rates vary across the globe and will be calculated at checkout based on the order weight, your address and the shipping option chosen.

Royal Mail Services we use are:

Royal Mail Tracked24
The delivery dates are estimated and Royal Mail aim to deliver Tracked 24 items the next working day, however they can take up to 2 days

Tracked 24 Large Thin Letter: £4

Tracked 24 Parcel Size Packages: £6

Royal Mail Next Day 1pm Delivery Service: from £9 to £11 (Depending on size and weight.)

Royal Mail International Track & Signer for Delivery Service: from £14 to £25.

From your Order Basket, you will get a choice of delivery service which will automatically calculate the cost of the parcel for you based on the weight, width of the package and delivery address provided.

Custom Taxes and Other Fees

International orders may be subject to customs, taxes, and other fees. These charges are not the responsibility of Merlin Lash and Beauty Ltd. The customer will be liable to pay in full. Please note that we have no control over these charges and we cannot predict their amount. It is the customer’s responsibility to check the potential charges and organise payment for any customs, taxes, and other fees incurred prior to receiving the goods.

Occasionally packages can get held in customs for further checks, neither us nor the courier has any control over the timescale of this.

Lost Packages

Royal Mail advise that packages are seen as lost when 13 working days have gone past from the expected delivery date. If you are concerned your package is lost, please do let us know via email below or our WhatsApp messaging platform. Please note, we are only able to take the matter further and make a claim with Royal Mail when the 13 days is up or latest within 80 days. .
Our contact email is ORDERS@MERLINLASHANDBEAUTY.COM with your concern and we will look into it and find a solution together.

Damaged Packages

In the event that your package is damaged/open upon delivery and items are either missing or broken, please hold onto the packaging. We would need you to provide photographic evidence of the damage for Merlin Lash and Beauty Ltd. to be able to submit a claim form with our delivery partner. If you cannot provide us with this evidence then we will be unable to replace or refund your items.

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I’ve been a lash tech for 8 years and have worked with countless lash brands over the years. These are simply the best. They’re incredibly soft with beautiful, natural movement, excellent retention, a rich color, and a curl that truly lasts. They make creating flawless sets effortless, and both I and my clients love the results.

Thank You so very much Jessica. What a beautiful and informative review, I love that and I hope it will be helpful for the other girls who find us too. From Lash Artist to Lash Artist that is the best way :) Have an amazing day! Merlin

As a tech with over 10 years experience, I have tested many volume lashes but these are the best by far! No residue, ever, consistent quality and easy to fan! My chosen lash brand!

Dear Lisa
Thank you so very much for a kind support and detailed description how you find the lashes every time you order. I love that and we work very hard to make sure it will always continue to be the best lashes. Thank you very much. Merlin

I have been ordering off Merlin for years, and love her lashes. The service is always 5* and very personal.

Thank you so very much lovely. I really appreciate the feedback and the review. Have an awesome week! Merlin

Absolutely love these eyelashes. I have been using these for around 6 years - I wouldn’t use anything else!! Customer service is also exceptional.

Thank You so very much Leonie. You have been with us for so long and we really appreciate you. Merlin

Just started using this glue, perfect for my room conditions. The retention has been really good too! I’m finding the glue really easy to work with too.
Another amazing product from MLAB! Thank you

Thank you very much Karis. I am so pleased that the glue works well for you alongside all the other things from us. Thank You for a kind review. Merlin

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